case study - connect assist

Connect Assist delivers superior client experience, deploying a variety of dynamic solutions through the implementation of the latest innovative technology.

Based at Parc Nantgarw, near Cardiff, Connect Assist provides an “essential link” between their clients and their service users, customers, employees or donors. They deploy multi-channel helplines utilising telephone, email and online communication technology to maximise engagement. Connect Assist helplines provide a great customer experience ensuring that individuals receive information in ways that are convenient to them and which is most cost effective for the client. Connect Assist provide the helpline tools to let their customers help themselves, making a business more efficient and responsive to needs.

Stepping Stones Marketing Solutions has undertaken a branding strategy project for Connect Assist (previously LTL Connect) which has seen the introduction of new logo and trading name and included the building of a new website integrated to their customer business engagement system which highlights the searchanle web based information library and "Ask a question" facility. To experience this system visit www.connectassist.co.uk